Frequently Asked Questions (FAQs)

1. What makes Bob’s Brassware different?
We hand-cast every piece in small batches, using only solid brass — never plated, never hollow. Each item is built to last and carries the story of Kenyan craftsmanship.

2. Do you ship worldwide?
Yes. We ship globally from Kenya. All international orders are protected through PayPal Buyer Protection, so you can shop with confidence.

3. What payment methods do you accept?
We currently accept PayPal, which allows you to pay securely with your PayPal balance or any major debit/credit card.

4. How long does shipping take?
Delivery times vary by location.

Typically:

• Kenya: 2–3 days
• Africa (regional): 5–7 days
• Europe & USA: 10–21 days (depending on carrier and customs)

5. Can I order wholesale?
Yes! We welcome wholesale and bulk orders. Please contact us via email or WhatsApp for pricing and details.

6. Can I request a sample before buying in bulk?
Absolutely. We encourage serious buyers to test our hardware. Contact us to arrange a sample pack at a minimal cost.

7. What if my order is damaged or lost?
All orders are covered by PayPal Buyer Protection. If there’s an issue, you’re fully protected.